Frequently Asked Questions

How many sessions will I need?

Whilst there is no simple answer to this question, the goal is always "as few as possible".

It is usually a good idea to have two or three sessions and then review the progress you have made towards achieving your goal/s. You then decide whether the remainder of your journey is best undertaken on your own, or whether some further few sessions would be helpful. The goal of counselling is to empower you to take charge of your own life. You have many resources within you (strengths, skills, past learnings and successes,) – our work together is about helping you to tap into these resources (and sometimes adding to your repertoire of skills).

What are Merrilly's business hours?

Merrilly offers appointments from 10.00am on Wednesdays & Fridays (& occasionally on Mondays).


The latest appointment time available is 5.30pm. This time tends to be booked well in advance, and so new clients are advised that it is most likely they will be offered a session time during business hours.


How do I pay for sessions?

Payments can be made by cheque or direct deposit. (Payments can also be made by credit card, but the practice management program that Merrilly uses charges clients reasonably high fees for processing credit card payments. Most clients choose to pay by direct deposit.)

Rebates are applicable, if you are covered for psychology services with a private health fund.

If you have been referred by your doctor under the better outcomes in mental health scheme*, a Medicare rebate can be claimed.

Payment in full is required on the day of service.

Is there a cancellation policy?

A Cancellation fee of $50 will be charged if less than 24 hours is given. The established fee will be charged for non-attendance where no notice has been given.
(These charges are not covered by private health fund rebates.)

* Where a GP has referred a patient and prepared a Mental Health Treatment Plan, the psychologist is required to provide the GP with a brief report once the client has reached 6 sessions (or earlier, if less than 6 sessions are needed). A further 4 to 6 sessions may then be approved. At present, if a client has had 10 sessions within the calendar year, the GP may approve an additional 10 sessions.

 
What is the current wait time for a first appointment?

Approximately 4 weeks

Updated: 18th November 2022

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